Transparency · Trust · Clarity
Customer Policies & Terms
Everything you need to know about payments, delivery, returns, warranty and more — clear and simple for Curated Watches & Sayr Essentials.
Last updated: August 2026
Sayr Essentials Special Terms Sayr Essentials
Dedicated policies for our everyday Sayr Essentials collection.
Honest Pricing
No inflated MRP, no fake discounts. Every piece is what it is — a stylish watch at a fair price.
Sold as Seen
No warranty, no after-sales service. Photos show exactly what you receive. Budget, honest, final.
₹100 Delivery
Flat ₹100 shipping across India. Dispatch within 24–48 hours. Tracking shared via WhatsApp.
💳 Payment Options 2 Methods
We offer two flexible payment options for both Sayr Premium and Sayr Essentials collections.
UPI / Prepaid
Pay securely via any UPI app — GPay, PhonePe, Paytm, or direct bank transfer. Prepaid orders receive an additional discount.
Cash on Delivery (COD)
Pay when your order arrives. A ₹200 commitment deposit is required upfront via UPI to confirm your COD order. This deposit is fully adjusted in your final bill — you pay the remaining amount in cash at delivery.
COD Deposit Note: The ₹200 deposit applies equally to both collections and is non-refundable if the order is refused at delivery without a valid reason. This protects against fraudulent orders and ensures serious buyers only.
📦 Delivery & Shipping Charges Pan-India
We ship to every pin code across India with real-time tracking.
Sayr Premium Collection Shipping
Free Pan-India Shipping on all premium watches. No minimum order value required.
Sayr Essentials Collection Shipping
Flat ₹100 Shipping Fee across India for Sayr Essentials watches. Added automatically at checkout.
Estimated Delivery & Tracking
Orders are typically delivered within 3–7 working days from dispatch. Dispatch happens within 24–48 hours of order confirmation with tracking shared via WhatsApp.
Secure Packaging & Tracking: Every order (Premium & Essentials) is dispatched in secure padded packaging with tracking provided on dispatch.
🔁 Return Policy 24-Hour Window
We stand behind the quality of every timepiece we ship. Here is our return policy.
Damaged or Wrong Item (Both Collections)
If you receive a damaged or incorrect item, notify us within 24 hours of delivery with an unboxing video. We will arrange a free replacement at no cost to you.
Change of Mind Return (Premium Collection)
If you wish to return a Premium watch because you changed your mind, you may do so within 24 hours of delivery. The customer is responsible for return shipping costs. Items must be unused and in original condition.
✓ Original box must be intact and included
✓ All original tags and plastics must be present
✓ Watch must be unused — no signs of wear
✗ Watches with scratches, dents, or any physical damage are not eligible for return or exchange
Unboxing video required for all claims. Record an unboxing video before opening the seal. Without a video, no return or damage claim will be accepted.
💰 Refund Policy 2–4 Working Days
Approved refunds are processed promptly after inspection.
Processing Time
Refunds are processed within 2–4 working days after the returned item passes inspection. Refunds are issued via UPI to the original payment account.
Deductions on Returns
| Condition | Deduction |
|---|---|
| Missing original box | 10% deducted |
| Missing original tags | 5% deducted |
| Missing full original packaging | 20% deducted |
| Change of mind return (shipping) | Shipping fees non-refundable |
🛠 Warranty & Coverage Collection Specific
Warranty coverage is provided according to brand and model specifications.
Curated Collection — Warranty as per Brand & Model (Typically 6 Months to 1 Year)
Every curated timepiece from Naviforce, Mini Focus, and Reward includes movement warranty coverage as per the respective manufacturer and brand specifications (typically 6 months to 1 year on internal quartz and automatic calibers). Warranty covers internal movement and caliber defects, handled directly through our dedicated support concierge.
Sayr Essentials Collection — Sold as Seen
Sayr Essentials timepieces are sold as seen (no warranty or after-sales service) to maintain transparent, uninflated prices.
Video proof required for warranty claims. All Premium warranty claims must be supported by a video clearly showing the defect. Claims without video evidence will not be processed.
❌ Cancellation 3-Hour Window
Orders can be cancelled within a limited window after placement.
Before Dispatch
Cancellations must be requested within 3 hours of order placement. Contact us immediately via WhatsApp with your order details.
After Dispatch
Cancellations are not permitted once the order has been dispatched. If you no longer want the item after dispatch, please use our return policy.
📍 Address Responsibility
Please ensure your delivery address is complete and correct before confirming your order.
Incorrect Address
If an order is returned or requires re-delivery due to an incorrect or incomplete address provided by the customer, reshipping charges will apply. Always double-check your pin code and house number before placing your order.
🎥 Unboxing Video Requirement Mandatory
An unboxing video is required for all damage and replacement claims across both collections.
How to Record
Start recording before opening the sealed package. The video must show the sealed parcel, the unboxing process, and clearly show any damage or issue. The video must be continuous — no cuts.
No video = No claim. Without an unboxing video, we are unable to process any damage, wrong item, or warranty claim. This policy protects both our customers and our business from disputes.
Tip: Record in good lighting so the package seal, product condition, and any damage are clearly visible. Keep the video until your order is completely settled.
About Sayr Watches Our Story
Curated horology, transparent standards, and customer-first service.
Origins
Based in Mumbai, Maharashtra, India, Sayr Watches was founded to curate precision, durability, and distinguished design for Indian watch enthusiasts without arbitrary retail markups.
Individually Verified Before Dispatch
Every timepiece we curate is personally checked for movement accuracy, crown tightness, glass clarity, and aesthetic finish before it reaches you.
Customer Assurance & Integrity
We offer pan-India express courier delivery, Cash on Delivery with transparent commitment tracking, and 24 to 48-hour dispatch assurance.
Privacy Policy & Data Protection Security
We respect your personal privacy and handle your order information with strict confidence.
Customer Information Usage
Your contact details, delivery addresses, and phone numbers are exclusively collected to fulfill your order, coordinate delivery logistics, and provide real-time WhatsApp dispatch notifications. We do not sell, rent, or trade your data to third-party marketing services.
Payment & Transaction Safety
All prepaid transactions and COD commitment deposits are handled securely via authorized UPI payment channels. We do not store sensitive payment card credentials on our servers.
Terms of Service & Conditions Agreement
Clear, mutual terms governing orders placed on Sayr Watches.
Order Placement & Verification
By placing an order via our website or direct concierge, you confirm that your shipping address and contact details are accurate. We reserve the right to verify orders by phone or WhatsApp prior to dispatch to prevent transit failures.
Operating Location & Fair Business
Sayr operates proudly out of Mumbai, Maharashtra. We strive to resolve any question or concern directly through our WhatsApp concierge. In the rare case a formal matter arises, standard Indian consumer guidelines and Mumbai jurisdiction apply.
Contact Us & Support Direct Concierge
Direct support for order tracking, inquiries, and after-sales service.
WhatsApp Customer Support
Reach our dedicated support team on WhatsApp at +91 80977 84774. Operating hours are 10:00 AM to 9:00 PM IST, Monday through Sunday.
Operating Location
Sayr Watches operates from Mumbai, Maharashtra 400001, India with pan-India courier delivery coverage.